0x80041D1F “The User Id is invalid” when trying to log into Dynamics CRM

Applies to

  • Dynamics CRM 4.0

Description

When trying to access the CRM Web insterface you get the error message “The User Id is invalid.”

Error Code

0x80041D1F

Capture

dynamicscrm4_theuseridisinvalid

Solution 1

If this applies to a single user, you will most probably need to recreate the CRM user mapping to the Active Directory user.

  • Login into CRM webinterface using the administrator account
  • Go to Settings > Users
  • Open the User and change the Logon username to something else
  • Hit the “Save and Close” button
  • Re-open the user
  • Put back the correct username (Eg: contoso\user01)
  • Hit the “Save and Close” button again

Source : https://community.dynamics.com/crm/f/117/t/155264

Solution 2

This other solution might helps if all your users are impacted. It is all decribed in the below KB from Microsoft.

Source : https://support.microsoft.com/en-us/kb/946620

Was this post helpful?